Keep Failing, Keep Trying

Knowing is not the same as doing. To improve your communication skills (or any skills), you need to try. And fail. And try again.

I recently read Brené Brown’s Dare to Lead, and when I got to the part on “empathy fails,” I almost gave up. I’ve done them all. Made every mistake. Failed in every way there is to fail. And I’m supposed to be a communication expert! I was so discouraged that for a split second I was ready…